Frequently Asked Questions
What payment methods do you accept?
We accept all major credit/debit cards, PayPal.
Can I modify or cancel my order after placing it?
How can I track my order?
Once your order is shipped, you’ll receive a tracking number. You can track your order through the carrier’s website.
How long does shipping take?
Orders are processed and shipped before the end of the week of order placement. Estimated shipping time is 7-10 days
Do you offer international shipping?
No, we ship only Canada-wide currently. International shipping will be available soon.
What if my order is delayed or lost?
If your order is delayed beyond the estimated timeframe, please contact us at primepalettehelpdesk@gmail.com for assistance and we will respond within 24 hours.
What is your return policy?
How do I initiate a return?
Do you offer exchanges?
How do I care for my jewelry?
- Keep jewelry dry and away from heat & moisture. Remove before swimming, bathing, exercising or sleeping.
- Store in a soft pouch or jewelry box to prevent scratches.
- Avoid contact with perfumes, lotions, and harsh chemicals.
- Clean with a soft, dry cloth/cotton ball after use to maintain shine.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save your details for future purchases.
How can I contact customer support?
You can reach us at primepalettehelpdesk@gmail.com or via our Contact page. We respond within 24 hours.